Contact Us

Helpdesk

The quickest and most efficient way to contact support is via our secure helpdesk. When submitting a ticket, please include a detailed description of the problem, steps to reproduce the issue, and information we can use to identify your account, such as your domain name or server IP address.

Click here to submit a support ticket.

Contact By Phone - Support, Sales, General

We are pleased to answer support, sales and general inquiries by telephone. To contact us by telephone, please call at any time (24/7, excluding holidays). (24/7/365 Support including holidays is available via our helpdesk — please see above.)

For phone support, please submit a support ticket first and include all error messages and additional details required for us to understand the issue. Please have your ticket-ID ready for the support technician that answers your call.

Telephone:

Within Australia: 1300 NET LOG (1300 638 564)
Outside Australia: +61 2 9043 3968

Fax:

Within Australia: 1800 NET LOG (1800 638 564)
Outside Australia: +61 2 8188 1702

Contact By E-Mail

Should you have any questions, comments, or suggestions, please be at liberty to contact us through one of the methods indicated below: 

For general questions regarding Net Logistics accounts, or for assistance with opening a new account, please contact our sales department at 
sales@netlogistics.com.au. 

For questions regarding the billing of your current account, please contact our billing staff at
billing@netlogistics.com.au. 

For media inquiries, please contact Karthick at
karthick@netlogistics.com.au. 

For all other questions, please contact us at
info@netlogistics.com.au.

Mailing and Office Addresses

We can also be contacted by standard mail. Our mailing address is as follows: 

Net Logistics Pty. Ltd.
P.O Box 514
Broadway NSW 2007
AUSTRALIA

Last, but not least, delivery by courier (or otherwise) can be sent to our office at:

Suite 85, 330 Wattle St.
Ultimo NSW 2007
AUSTRALIA