The quickest and most efficient way to contact support is via our secure helpdesk. When submitting a ticket, please include a detailed description of the problem, steps to reproduce the issue, and information we can use to identify your account, such as your domain name or server IP address.
We are pleased to answer support, sales and general inquiries by telephone. To contact us by telephone, please call at any time (24/7, excluding holidays). (24/7/365 Support including holidays is available via our helpdesk — please see above.)
For phone support, please submit a support ticket first and include all error messages and additional details required for us to understand the issue. Please have your ticket-ID ready for the support technician that answers your call.
Within Australia: 1300 NET LOG (1300 638 564)
Outside Australia: +61 2 9043 3968
Within Australia: 1800 NET LOG (1800 638 564)
Outside Australia: +61 2 8188 1702
Contact By E-Mail
Should you have any questions, comments, or suggestions, please be at liberty to contact us through one of the methods indicated below:
For general questions regarding Net Logistics accounts, or for assistance with opening a new account, please contact our sales department at