Privacy Policy
Last Updated: 16 February 2008
Introduction
Net Logistics Pty. Ltd. (ABN 97 117 578 613; hereinafter, "Net Logistics") respects your privacy and is committed to the protection of it. This
Net Logistics Privacy Policy (hereinafter, "Privacy Policy") applies to data collected by Net Logistics through the majority of its web sites and
services. This policy also includes data collected by Net Logistics in offline venues. This policy does not apply to Net Logistics sites,
services, products or other entities that do not display or link to this Privacy Policy or that have their own privacy statements.
Most private sector organisations in Australia are required by law to comply with Australian National Privacy Principles (hereinafter, "NPPs")
and are subject to the Privacy Act 1988 (Cth). Net Logistics is bound by these NPPs and the Privacy Act 1988 (Cth).
Information Collected via the Net Logistics Website(s)
We may collect information about your visit(s) to our website(s), including the pages you view, the links you click and other actions taken in
connection with Net Logistics websites and services. We also collect certain standard information that your web browser sends to every website
you visit, such as your IP address, browser type and language, access times and referring web site addresses. In most occasions, except when
investigating security-related issues or when required to do so by law or legal process, this information is kept apart from and will not be
correlated or combined with any information that we may hold elsewhere that could personally identify you.
We may, at times, contract out functions pertaining to marketing-related activities that utilise this data. At all times such data is shared, it
is divorced from any information that may be used by third parties to determine the identity of the individuals accessing the website.
Collection of Personal Information
In some interactions with Net Logistics, we ask you to provide personal information. Usually, this information is not of a sensitive nature, as
defined in the NPPs. This personal information may include, based on the type of interaction:
Contact of Net Logistics via E-Mail
or Fax (and via eSupport / Secure Helpdesk)
In the case of Net Logistics Subscribers and former Subscribers, the Subscriber's Name, E-Mail Address, Facsimiles sent to us, and other
information that clients may provide in their course of communication with us. This information can sometimes include the Subscriber's Telephone
Number, Mail Address, financial information pertaining to our Subscriber's accounts (such as last four digits of their credit card number, or
details regarding invoice payments), digital copies of clients' photo identification (in the case of Secure Shell access requests) and
information pertaining to third parties ( e.g. reseller / VPS clients seeking assistance with one of their own subscriber's accounts).
In the case of individuals who do not subscribe and have not subscribed to Net Logistics' services, Name, E-Mail Address, Facsimiles sent to us,
and other information that may be provided in the course of those individuals' communication with us.
Interactions Pertaining to Account Billing
(including information stored in our Secure Billing System)
In the case of Net Logistics Subscribers and former Subscribers, the Subscriber's Name; E-Mail Address; Telephone Number; Standard Mail Address;
Financial information pertaining to the subscriber's account(s) such as their credit card number, payment method, billing address, credit card
expiry date, and details regarding all invoice payments; sometimes information pertaining to third parties ( e.g. information on the account
administrator, in the case of accounts maintained by third parties); Usernames and Passwords assigned to the account(s); Other additional
information they clients may provide in their course of communication with us.
In the case of individuals who do not subscribe and have not subscribed to Net Logistics' services, we do not store any of their personal
information in our Secure Billing System.
Interactions Involving the Net Logistics Forums
In the case of Net Logistics Subscribers and former Subscribers, the Subscriber's Name, E-Mail address, and information the Subscriber or former
Subscriber may provide in the course of utilising the Net Logistics Forums.
As some portions of the Forums also serve an internal role, with Forum sections accessible only by staff, further personal information may be
contained in staff-only, protected areas of the forum. This personal information may involve both Subscribers or Non-Subscribers, but contains
only information that is either:
1.) Obtained from other Net Logistics systems covered by this Privacy Policy; OR
2.) Obtained from publicly-accessible or quasi-publicly-accessible (e.g. web hosting forums) sources.
Net Logistics does not store any information of a sensitive nature within the Net Logistics Forums, unless this information is publicly revealed
within the context of forum communications by the individual that information regards. Members of the forums who are not Net Logistics staff may
also reveal personal information about members; this is generally acceptable if such information is publicly-accessible or
quasi-publicly-accessible, however we are committed to removing such information from public access upon the request of the individual(s) that
information regards.
Interactions With Net Logistics via the Telephone
In the case of individuals who contact us via telephone, the only personal information always collected is their telephone number. Those wishing
to preserve anonymity in their contact of Net Logistics may do so if they contact us for lawful purposes ( e.g. product inquiries), and if they
use lawful means to un-identify their telephone number (such as "number blocking"). Our telephone representatives reserve the right, however, to
request additional information that is required to ensure quality of service. Our telephone representatives will always request additional
information to verify your identity before disclosing any personal information about you.
Some calls may be recorded for quality assurance and training purposes. We will always inform you before recording a call (except if the call is
made for unlawful purposes).
Generally
Personal information may be collected in other interactions you may have with Net Logistics. Regardless of the source of such interactions, this
Privacy Policy will apply to both protect this personal information, and to inform you of the ways in which and the purposes for which that
personal information may be used.
In order to access some Net Logistics services via the internet, you will be asked to sign in with an e-mail address and/or username, as well as
a password (hereinafter,"your credentials"). As part of creating your credentials, you may also be requested to provide questions and secret
answers and/or an alternative e-mail address. This information is collected to help verify your identity and assist in resetting your password,
should such ever become necessary. Some Net Logistics services may require additional security; in these cases, you may be asked to provide
additional personal information in order for us to provide you access to those services.
Wherever lawful and practicable, in accordance with Australian National Privacy Principle #8, we provide options for you to interact with us
anonymously.
Use of Personal Information
Net Logistics collects and uses your personal information to operate and improve its websites, and to deliver the services or carry out the
transactions you have requested. In particular, this information is used to: provide you with accurate, secure support, sales, and other
services; provide you with more effective customer service; make our sites or services easier to use; perform research and analysis aimed at
improving our products, services and technologies; display content and advertising that are customised to your interests and preferences;
maintain the security of our network and ensuring quality-of-service for all Net Logistics customers.
Sharing of Your Personal Information
Except as described in this Privacy Policy, we will not disclose your personal information outside of Net Logistics and its controlled
subsidiaries, affiliates, agents and suppliers, without your consent.
Some Net Logistics Services may be co-branded and offered in conjunction with other companies or entities. If you utilise such services, both Net
Logistics and the other company may receive information collected in conjunction with the co-branded services. This also includes products or
services, such as domain registration and SSL certificates, which although possibly not formally co-branded, involve the transfer of personal
information to the entities that provide those services. In all such instances, any personal information we share will be limited to only that
which is necessary to provide the aforesaid products or services, and we will make our best efforts to ensure that the use of such data is
consistent with the purposes set out in this Privacy Policy.
Specifically, with respect to SSL Certificates, we are required by our providers of those certificates to collect personal information from you
to give to that provider.
Specifically, with respect to Domain Registration, we are required by our domain providers/registrars to provide accurate personal information
with respect to domain ownership. Although it sometimes an option that such information (normally referred to as "WHOIS" information) to
be"guarded" or "protected," we cannot make any guarantees with the availability, validity, continued validity of any such arrangements. Because
Domain Registration records fall outside of our direct control, we cannot make any guarantees as to the privacy of such information, and highly
recommend that you seek independent advice if such matters are of concern to you.
On occasion, we hire or contract with other companies to provide limited services on our behalf, such as providing customer support, processing
transactions, or performing statistical analysis of our services. Any personal information we share will be limited to only that which is
necessary to provide the aforesaid services. Any such companies are required to maintain the confidentiality of the information and are
prohibited from using it for any other purpose.
Without limiting any of our rights per the NPPs, we further reserve the right to access and/or disclose your personal information if we believe
such action is necessary to: comply with the law or legal process served on Net Logistics; protect and defend the rights or property of Net
Logistics (including the enforcement of our agreements); or act in urgent circumstances to protect the personal safety of users of Net Logistics
services or members of the public. These rights specifically extend to any subsidiaries, companies or contractors whom we retain on our
behalf.
Security and Storage of Your Personal Information
Although the transfer of information across any media, including the internet, may involve some degree of risk, we carry out the maximal
practicable steps possible to maintain the security and integrity of your personal information. This includes, but is not limited to:
- Ensuring all web servers involving financial information or involved in carrying out e-commerce transactions are accessible by Secure Socket
Layer (SSL) encryption;
- Ensuring all Net Logistics' servers and systems that contain personal information are protected by strong passwords;
- Maintaining tight access control policies that ensure that personal information is limited to only those individuals that require it, and under
the circumstances that are relevant to their employment or contracts;
-Ensuring all Net Logistics staff utilise strong passwords when accessing any system that may contain clients' personal information;
-Engaging in both scheduled and random auditing of our security procedures and privacy compliance;
-Other security methods, including storing most personal information on servers located in secured datacenters; and
-Carrying out identity-assurance procedures before we reveal personal information to you.
Accessing Your Personal Information
Under the NPPs, you are typically entitled to any personal information we hold about you, subject to certain exceptions as therein set out. You
may have the ability to view or edit some of your personal information on-line, using methods that will require you to utilise your credentials.
The appropriate method(s) for accessing your personal information will depend on which sites and services you have used. In cases that you do not
know how to access information by those method(s), or that data is not normally accessible on-line, you are able to access that information
through alternative means of access; if you wish to do so, please write us at privacy@netlogistics.com.au, and we will contact you within 30 days
regarding your request.
You also have specific rights under the NPPs to assure the accuracy of the data we hold about you. If you believe any personal data we hold about
you may be inaccurate, please write us at privacy@netlogistics.com.au, and we will contact you within 30 days regarding your request.
International (Transborder) Data Flows
Personal and other information collected by Net Logistics may be stored and processed in countries other than Australia, in which Net Logistics
or its affiliates, subsidiaries, agents or suppliers maintain facilities. Any transborder data flows are made in compliance with Australian
National Privacy Principle #9. Moreover, Net Logistics maintains a policy of obtaining and enforcing, wherever practicable, a comprehensive
agreement from any non-Australian affiliates, subsidiaries, agents or suppliers who may have access to personal information. This agreement
ensures that the aforesaid entities: are aware of the NPPs; are aware of this policy; and will uphold both the NPPs and this policy to the
maximum extent possible.
Although Net Logistics is based in Broadway, New South Wales, Australia, we also have international subsidiary companies and/or contractors with
offices operating in:
-Alberta, Canada
-Illinois, USA
-Tennessee, USA
-Louisiana, USA
-Indiana, USA
-London, United Kingdom
Any information which you supply to Net Logistics or any of its international subsidiaries or contractors may be shared within the internal
company group, but only in a manner consistent with this Privacy Policy.
Use of Cookies
Net Logistics web sites sometimes utilise "cookies" to enable you to log into our services, and/or to help personalise your on-line experience. A
cookie is a small text file that is placed on your computer by a web server. Cookies contain information that is later read by a web server in
the same domain that issued the cookie to you. Cookies cannot be used to run programs, deliver viruses, or carry-out any malicious tasks on your
computer.
We utilise cookies to store your preferences and other information on your computer, for your convenience (i.e. to save time by avoiding, for
example, the need to repeatedly enter commonly-provided data or your credentials). We may also sometimes utilise cookies to customise the display
of information in terms of showing personalised content or appropriate advertising on your later visits to our websites.
Other cookies may be used to manage "sessions," for example to assist our web server software and e-commerce packages in tracking your progress
through some portions of our website (i.e. when ordering products or services).
You typically have the ability to accept or decline our cookies. Most web browsers will automatically accept cookies, but you can usually modify
your web browser settings to decline cookies. Please be aware that if you choose to decline cookies, you may not be able to sign-in or use
features of our websites or related systems that depend on cookies.
Privacy Practices and our Privacy Officer
If you require any additional information about this policy and/or its implementation, or if you have a complaint regarding privacy-related
issues at Net Logistics, please contact our Privacy Officer. You may do so using the following contact information:
By e-mail: privacy@netlogistics.com.au
By telephone: +1300 NET LOG (638 564) or +61 2 8447 0901
By mail: Net Logistics, Privacy Officer, PO Box 514, Broadway, NSW 2007
By courier: Suite 6, 88 Mountain St., Broadway, NSW 2007
If we cannot resolve your concern(s) to your satisfaction within a reasonable time, you and/or Net Logistics may be entitled to refer your
concern(s) to the office of the Australian Privacy Commissioner.
If you wish to review the NPPs, you may do so at http://www.privacy.gov.au/publications/npps01.html. If you have any questions about Privacy
legislation and regulations in Australia, we recommend that you visit the website of the Office of the Privacy Commissioner of Australia at
http://www.privacy.gov.au/privacy_rights/index.html
