Terms of Service
Content
Last Updated: 28 June 2006
All services provided by Net Logistics are to be used for lawful purposes
only. Transmission, storage, or presentation of any information, data or
material in violation of any Australian Federal, State or Local law or the laws of any other relevant jurisdiction, is prohibited. This includes,
but is not limited to: copyrighted material, material
we judge to be threatening or obscene, material that jeopardizes national
security, or material protected by trade secret or other laws. The subscriber
agrees to indemnify and hold harmless Net Logistics, from any claims resulting
from the subscriber's use of Net Logistics' services which damages the
subscriber or any other party.
Note: Pornography and sex related merchandising are prohibited on
any Net Logistics server. This includes sites that may imply sexual content, or
link to adult content elsewhere. This is also true for sites that promote any
illegal activity or content that may be damaging to Net Logistics servers or any
other server on the Internet. Links to such materials are also prohibited.
Net Logistics will be the sole arbiter as to what constitutes a violation of
this provision. Content that does not meet these standards will be removed
without prior notice to the subscriber.
Housing of any of the following files is considered
a violation of the terms of service:
IRC - We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be
operated on our servers or network. Files with references to IRC or any likeness
thereof are prohibited. Also any program that acts like an IRC server or that
provides chat functions that run as background processes are not allowed.
Proxies - We do not allow proxy servers of any kind, whether for personal
or business use. Files with references to any proxy or likeness thereof are
prohibited.
PortScanning - We do not allow any kind of portscanning to be done on or
from our servers or network.
Commercial Advertising - Email - Spamming, i.e. the sending of
unsolicited email, from any Net Logistics server or any server located on the
Net Logistics network is STRICTLY prohibited. Net Logistics will be the sole
arbiter as to what constitutes a violation of this provision. This also includes
Optin Optout mail programs and mail that either directly or indirectly
references a domain contained within an account at Net Logistics. In addition to
termination of any account found to be in violation there will also be a $100
penalty fine applied for every valid spam complaint processed by Net Logistics
staff.
ShoutCast Servers - We do not allow Shoutcast Servers on
shared, reseller or VPS packages.
Background Running Programs - We do not allow any kind of background
running programs or processes on shared or reseller packages. (The aforementioned
restriction does not apply to VPS or dedicated platforms).
PHP Shell - PHP Shells or any likeness thereof are prohibited. Files with
any reference to PHP Shells or likeness thereof are prohibited.
Server Abuse - Any attempts to undermine or cause harm to a Net Logistics
server or subscriber of Net Logistics is strictly prohibited including, but not
limited to:
- Logging into a server or account that you are not authorized to access
- Accessing data or taking any action to obtain services not intended for
you or your use
- Attempting to probe, scan or test the vulnerability of any system,
subsystem or network
- Tampering, hacking, modifying, or otherwise corrupting or breaching
security or authentication measures without proper authorization
- Transmitting material that contains viruses, Trojan horses, worms, time
bombs, cancelbots or other computer programming routines or engines with the
intent or effect of damaging, destroying, disrupting or otherwise impairing a
computer's functionality or the operation of the System
- Interfering with, intercepting or expropriating any system, data or
information
- Interfering with service to any user, host or network including, without
limitation, by means of overloading, "flooding," "mailbombing," or "crashing"
any computer system
You will be held responsible for all actions performed by your account
whether it be done by you or by others.
All sub-networks of Net Logistics and all dedicated servers must adhere to
the above policies.
Scheduled Maintenance and Downtime
Net Logistics will use its commercially reasonable efforts to provide
services at all times. Subscriber acknowledges that from
time to time the services may be inaccessible or inoperable for various reasons,
including periodic maintenance procedures or upgrades ("Scheduled Downtime"); or
service malfunctions, and causes beyond Net Logistics' control or which are not
reasonably foreseeable by Net Logistics, including the interruption or failure
of telecommunications or digital transmission links, hostile network attacks, or
network congestion or other failures. Net Logistics will provide at least 48
hours advance notice to the subscriber for Scheduled Downtimes, and will use
commercially reasonable efforts to minimize any other disruption,
inaccessibility and/or inoperability of its web servers. Net Logistics has no
responsibility for downtime resulting from a user's actions.
Refunds
Refunds will be posted for complete months only, with the exception of plans including a 30-day money-back guarantee (shared, reseller and VPS
hosting accounts only).
Dedicated servers are not eligible for a 30-day money back guarantee.
Notice of intent to cancel account must be given prior to the commencement of the month in question, and at least ten days prior to the billing
date. Setup fees are non-refundable. $24.95 will be deducted for each .com/.net/.org/.biz/.info domain from any hosting refund where the
user's domain was registered via Net Logistics' free domain registration method, and $99.95 will be deducted for each .com.au/.net.au domain
similarly registered.
Accounts terminated due to a violation of these Terms of Service are not eligble for refunds.
Limitations on Use
Any shared hosting account using 10% or more of the server CPU or memory can be
suspended and/or terminated. Any other account type using excessive
server CPU or memory, the definition of which is at Net Logistics' sole
discretion, can be suspended and/or terminated. In the case of VPS accounts,
the threshold for "excessive" use will always be above any RAM and/or CPU
allocations guaranteed under the respective VPS service plans.
Excessive CPU/memory use restrictions do not apply to dedicated servers.
Any account that uses excessive amounts of bandwidth can and will be subjected
to bandwidth throttling.
Background Processes. Unauthorized background processes on shared/reseller
packages can result in
immediate termination of the account. Net Logistics maintains the right to
cancel accounts at its discretion. Any processes which potentially breach
security or may otherwise disrupt network services can be terminated, and the
associated account suspended, at Net Logistics' sole discretion, and without
limiting the applicability of any other of these Terms of Service.
Account Setup, Termination, and Billing:
The account will be charged on the day the order is processed, regardless of
the account billing date. The account will not be charged again until the next
month's billing cycle. Billing dates are on the first and 15th of every month.
Disabling of accounts due to overdue payment: Accounts will be disabled
if payment is not received within 10 days of the invoice date. If your account
has been disabled, you may be charged a reconnection fee of up to $20 in order
to re-enable your account.
Termination of accounts due to overdue payment: If the account is not
paid within 30 days of the invoice date, the account will be terminated and all
information within the account will be deleted.
Cancellation Procedure: Valid proof of account ownership will be required
to terminate an account. This includes, but is not limited to, billing
information in the form of a partial credit card number or other payment
information, or the billing password. Non-secure information, such as the
contact email address or account billing address, is not sufficient as a
security verification. Termination of account in a given month requires at least ten days notice prior to that month's billing date, otherwise
account termination and billing termination will not take effect until the subsequent month's billing date.
Any notifications that you
wish to discontinue service with us must be
delivered via e-mail to billing@netlogistics.com.au.
Virtual Domain Names: Extra additional domains that point to a sub folder
(Virtual Domains) are $5 per domain per month. This is a nonrefundable fee.
Domain Name Transfers: Net Logistics shall not be held responsible for
domain transfers. The account holder is responsible for completing any necessary
domain name transfers.
Courtesy Services for Customers
All services such as backup and cPanel are provided for the courtesy of the
subscriber. It is the sole responsibility of the subscriber to maintain the
subscriber's own backup of any data. Net Logistics is not responsible for lost
data or for lost data due to third party software that is not maintained by Net
Logistics programming staff.
Associations with other Entities
Nothing in this web site shall be construed to imply any
affiliation between Net Logistics and any other company,
with the exceptions of those entities stated to be Partners with
Net Logistics (and therein to the extent specifically stated), and
entities who are subjects of Customer Stories (who were clients of Net
Logistics at the time of those stories' initial publication).
Limitation of Damages
Recovery of damages from Net Logistics may not exceed the amount of fees
it has collected on the account.
General
Terms of Service are subject to change on seven (7) days written notice.
Written notice will be deemed to include notice sent by e-mail to the
primary e-mail address we have on file. This notice will be deemed to take
effect immediately upon it being sent by us; successful delivery and/or
receipt of such notice is the sole responsibility of the subscriber.
These Terms of Service are a legally binding contract between the subscriber and
Net Logistics.
By opening an account, the subscriber agrees to the above-stated terms.
Anything not listed in the Terms of Service is open to interpretation and change
by Net Logistics administrators without prior notice.
All prices, with the exception of the 30-day money back guarantee, are
nonrefundable and nonnegotiable.
Any violation of these Terms of Service will result in termination of the
account. Net Logistics maintains the right to terminate accounts without prior
notification.
We reserve the right to remove any account with 15 days prior notice.
Remedy
You agree that your sole and exclusive remedy to any issues relating to the
Net Logistics Hosting Service is to discontinue using the Service.
