Interactive E-mail Troubleshooter

More often than not, problems with sending and receiving e-mails occur as a result of problems outside of Net Logistics, either with misconfigurations of e-mail clients, or, extremely commonly, as a result of ISPs blocking mail ports. This tutorial will help to diagnose, and in most cases, solve your problem.

Step 1: Verifying connectivity with mail sever

The first step in diagnosing e-mail problems is to verify that your computer is able to connect to your mail server. If you are using Windows, you can do so easily from the Command Interpreter. If you do not know how to launch the Windows Command Interpreter, please watch our Command Interpreter Tutorial (in a new window).



When you do this, a box will pop up, indicating something similar to Microsoft Windows XP [Version 5.1.2600]. You will also see a Command Prompt. Proceed as follows:

1.) Type telnet mail.yourdomainnamehere.com.au 25 (of course substituting your domain where indicated).
2.) Press the Enter key.

If the output displayed is something similar to:

220-alicia.netlogistics.com.au ESMTP Exim 4.52 #1 Sun, 01 Jan 2006 13:25:29 +1100
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

Then your computer is able to connect to the mail server. Type "QUIT" and press Enter to disconnect from the mail server. Type EXIT and press Enter to close the DOS box.

To view this process visually, please view our Using Telnet to Check Mail Server Access Tutorial (in a new window).

If this step is successful (i.e. you are able to connect using telnet mail.yourdomain.com.au 25), but you are still unable to use your e-mail client to access e-mail, click here.

Otherwise, click here.