The Gallery of E-Mail Errors and Superquick Fixes!
Some particularly vexing e-mail issues can be resolved by comparing the error messages you receive in Outlook Express with those in this gallery.
Although this may not provide a complete solution to your problem, it may point you (and/or our technicians) in the right direction.
Generally, Outlook Express will display an error dialog box whenever it encounters a problem with sending or receiving e-mail. It can typically
be accessed by double-clicking on the Yellow Error Triangle / Error Text in the Outlook Express Task Bar:
Depicted below is a sample Outlook Express error.
Often, simply reading the error can provide very useful information.
In this case, the first line of the error message indicates "Your password
was rejected." This suggests one possible area to explore is the username/
password assigned to the mail account.
Also notable, particularly for the remainder of this page, are
the last two numbers given by Outlook Express -- the Server Error
and, more importantly, the Error Number. (In this case, 0x800CCC92).
Following is a list of such error numbers, along with the most
common solutions associated with these errors.
Error: 0x800CCC0E
This error generally occurs when Outlook cannot find the mail server,
for some reason. To help isolate the problem, run the Telnet tests
suggested in Step 1 and Step 2 of this tutorial.
This error may also occur if you have incorrectly set up your mail
account settings to utilize SSL. You can verify (and turn off attempts
at utilizing SSL) on the Servers tab of the mail
account properties. To see how to do this visually, watch our
Outlook Configuration Tutorial. In
particularly difficult situations that are not resolved via this
tutorial, you may wish to visit a Microsoft Knowledge Base article on
troubleshooting Outlook error messages.
Error: 0x800CCC18
This error occurs if you attempt to log in to your mail server using
Secure Password Authentication. Such a setup will not function properly
with Net Logistics' servers. You can verify if your account is set up
to utilize Secure Password Autentication on the Servers tab of the mail
account properties. To see how to do this visually, watch our
Outlook Configuration Tutorial.
Error: 0x800CCC92
This is most likely a problem with your username and/or your password.
You should verify your username and password are valid for the account
in question. You can do this on the Servers tab of the mail
account properties. To see how to do this visually, watch our
Outlook Configuration Tutorial.
Error: 0x800CCC15, 0x80042108, 0x8004210B, 0x800CCC0B, 0x800CCC79, 0x800CCC67, or 0x80040900
See Error 0x800CCC0E.
Seemingly Unsolvable Errors
Some seemingly unsolvable Outlook Express errors or problems can, in fact, be
solved relatively easily. Generally, this type of problem will
suddenly occur, after your Outlook Express install has been running
normally for some time.
The best resource for solving such problems is often an article by
Microsoft's Tom Koch. You may wish to consider attempting most
of the solutions he lists (short of reinstalling Outlook), if your
problem is particularly vexing.
Another, non-Microsoft (yet still very impressive) resource is the website/blog
Inside Outlook Express.
Still having trouble?
If your e-mail access still does not work correctly, please contact our Support Department at support@netlogistics.com.au. When doing so, kindly advise us if you were or were not able to
connect to the mail server via Port 25 and/or Port 26.
