Interactive E-mail Troubleshooter

Reconfiguring your e-mail client to use Port 26

If you find that you are unable to connect to Port 25 using your e-mail client, but a Telnet test proves that you can connect via Port 26 (or another port provided to you by Net Logistics), you should proceed with changing your e-mail configuration as follows:

Generally -- For Advanced Users / Users of Software Other Than Outlook Express

You will want to modify your port configuration, usually on the "Advanced" or "Servers" configuration tab of your mail account settings. Please consult with the documentation for your specific e-mail client if you are unfamiliar with the procedure, or are using a client other than Microsoft Outlook Express.

Specifically, in the case of Outlook Express

You will need to adjust the "Advanced" properties for your mail server. You can follow the steps below to do this, or you can follow the process visually, in our Outlook Express Port 25 -> Port 26 tutorial.

The necessary steps are as follows:

1.) Launch Outlook Express.
2.) When Outlook has started, click Tools.
3.) Choose Accounts.
4.) A pop-up box will be displayed that has multiple tabs. If the Mail tab is not selected, click on it.
5.) Depending on your e-mail configuration, you may have anywhere from one to several accounts listed. Locate the account whose configuration you are checking, and make sure it is selected.
6.) Click the Properties button.
7.) Choose the Tab that reads "Advanced."
8.) Change the Outgoing Mail (SMTP) Server Port number to 26 (it is usually 25).
9.) Click OK to close the pop-up box. When you are returned to the Accounts pop-up box, click Close.

At this point, you can again check to see if your e-mail client is working properly. If it is, you have successfully reconfigured your e-mail client.

Otherwise, click here.