Interactive E-mail Troubleshooter

Step 5: Verifying your E-Mail Account Exists and Is Configured With the Proper Password

Some mail configuration issues are a result of the e-mail account not existing, or being assigned a password other than the one the e-mail client expects.

To check this, perform the following tasks.

1.) Log into cPanel. Details on how to do this were provided in your initial e-mail when your hosting account was created.
2.) Click on the Mail icon. (Generally in the first row, first column.)
3.) Choose the option "Manage/Add/Remove Accounts."
4.) You will be presented with a listing of all mail accounts associated with your domain. If the account you wish to use is not displayed, it either has not been created, or has been deleted. In this case, re-create the account using the [Add Account] option at the bottom of the account list.
5.) If the account you intend to use is in fact displayed, you can verify there are no server-side mail queuing problems by clicking on the "Read Webmail" option next to the account. You will be prompted for the account's password.
6.) If you need to alter the mail account password, the option to do so is available by clicking on Change Pass, next to the account in question. You may wish to re-configure the password.
7.) You may wish to verify that your e-mail account quota is not set too low.
8.) If you have made any changes, again attempt to use your e-mail client to send or receive e-mail.

If your e-mail access is now working, you have successfully repaired your e-mail configuration.

Otherwise, continue to the Gallery of Errors.