Helpdesk
The quickest and most efficient way to contact support is via our secure helpdesk. When submitting a ticket, please include a detailed description of the problem, steps to reproduce the issue and information we can use to identify your account, such as your domain name or server IP address.
Phone
We are pleased to answer support, sales and general inquiries by telephone. To contact us by telephone, please call at any time (24/7, including public holidays).
For phone support, please submit a support ticket first and include all error messages and additional details required for us to understand the issue. Please have your ticket ID ready for the support technician that answers your call.Telephone:
Within Australia:
1300 NET LOG (1300 638 564)
Outside Australia:
+61 2 9043 3968
Fax:
Within Australia:
1800 NET LOG (1800 638 564)
Outside Australia:
+61 2 8188 1702
Email
Should you have any questions, comments or suggestions, please be contact us through one of the addresses listed below:
For general questions regarding Net Logistics accounts or for assistance with opening a new account, please contact our sales department at sales@netlogistics.com.au.
For questions regarding the billing of your current account, please contact our billing staff at billing@netlogistics.com.au.
At Net Logistics we aim to provide a high level of service and support. If you believe these standards are not being met and would like to provide feedback, please email us at feedback@netlogistics.com.au
For all other questions, please contact us at info@netlogistics.com.auSales questions: sales@netlogistics.com.au
Billing:
billing@netlogistics.com.au
Feedback: feedback@netlogistics.com.au
Other enquires: info@netlogistics.com.auAddress
We can also be contacted by standard mail. Our postal address is as follows:
Net Logistics Pty. Ltd.
P.O Box 514
Broadway NSW 2007
AUSTRALIA
Last, but not least, delivery by courier (or otherwise) can be sent to our office at:
Net Logistics Pty. Ltd.
47 Bourke Rd
Alexandria NSW 2015
AUSTRALIA