Net Logistics’ in-house service & technical team
With Net Logistics, you get quality service and support which is backed by our friendly in-house experts and representatives directly employed and trained by Net Logistics.-
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Network infrastructure management
One of the biggest advantages of hosting with us is you no longer have to worry about setting up and maintaining your own network infrastructure. We take care of the network connectivity and hardware at the infrastructure level. -
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Hardware infrastructure management
Too costly to maintain your own server hardware and data centre? We take care of the enterprise server and infrastructure hardware we provide, such as replacing faulty hardware and setting up server racks. Our hardware infrastructure is also hosted in world-class data centres. Services for our hardware are backed by our industry-leading providers.-
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Virtualistion layer management
We implement virtualisation on managed server platforms for manageability. We handle issues that are related to virtualisation layer. -
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Initial installation for OS and IP configuration
You will get a server that is ready to use on the Internet and has the operating system preinstalled.-
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Initial installation for control panel and the integrated components
We can pre-install an industry-standard control panel which can automate the installation and configuration of core hosting components for you, such as web (Apache or IIS), FTP, DNS (Bind), mail services (SMTP, IMAP, POP3) or scripting languages (PHP or ASP.NET). We also use a control panel to streamline and standardise support and administration procedures. A control panel should be selected at order time if clients require their server to be managed.-
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Basic installation and configuration for MySQL/MSSQL database instances
Your server will be provided to you with a functional database instance deployed with a basic configuration.
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Configuration for OS, control panel and the integrated components
Having a hard time on configuring a server? The pre-installed control panel enables you to easily configure core hosting components, such as web (Apache or IIS), FTP, DNS (Bind), mail services (SMTP, POP3, IMAP) or scripting languages (PHP or ASP.NET). We also use a control panel to streamline and standardise support and admin procedures. A control panel should be selected at order time if clients require their server to be managed.
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Technical support for OS, control panel and the integrated components
We support a variety of technical enquiries related to core hosting components which are integrated with the control panel we pre-install, such as web (Apache or IIS), FTP, DNS (Bind), mail services (SMTP, IMAP, POP3). A control panel should be selected at order time if clients require their server to be managed.
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Basic security and firewall guidance
Security is a priority for everyone. We offer basic guidance on security issues on a case-by-case basis, such as configuring port-based firewall rules, setting custom ports for hosting services and restricting access to your server. We support APF on cPanel Linux servers and Windows native firewall on Plesk Windows servers.
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OS patching
Your OS can become vulnerable from time to time. We can help you install updates/patches to keep your OS up-to-date on a case-by-case basis.
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Update/upgrade for control panel
Upgrading a control panel from an older major version to a newer major version or updating a control panel from an older minor version to a newer minor version on a case-by-case basis.
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Update/upgrade for the integrated components with control panel
We can assist you with upgrading or updating a component that is integrated with the control panel, such as Apache, PHP, ASP.NET as long as the control panel supports the requested component version. This is on a case-by-case basis.
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Configuration for control-panel-level backup
Having a backup is vital to everyone. Every client needs to ensure they have a valid backup of their data. We can guide you on how to enable and configure backups for your accounts in the control panel.-
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Database backup and restoration (on request)
We can back up or restore a MySQL or MSSQL database from a backup provided by the client upon request.-
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Ping checks
Our monitoring systems regularly check whether a server responds to ICMP echo request packets. All monitoring performed is done as a courtesy to our clients and is for our internal reference only.-
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Basic service port monitoring
Our monitoring systems regularly check the connectivity of some core service ports of a server, such as port 80, 443, 21, 25, 110, 143 and 53. The ports being monitored can vary depending on the operating system and the control panel of the server. Port 143 is not monitored on Windows servers by default. All monitoring performed is done as a courtesy to our clients and is for our internal reference only.-
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Active response to monitoring alerts
This means whether we actively step in and take any necessary actions in response to an alert from our monitoring system is done on a case-by-case basis.-
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Free server reboots, service restarts
If you’re unable to reboot a server or restart services such as web, mail or DNS, we can do it on your behalf.-
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Free server root/administrator password reset
We can reset the server root/administrator password on your behalf provided the server is virtualised, the virtualisation layer is maintained by Net Logistics and a control panel was installed by Net Logistics.-
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Control-panel account migration
Assistance on migrating a hosting account between servers may be provided as long as the move occurs between servers with the same operating system and control panel. This service can only be done within Net Logistics’ infrastructure and is currently only available on Linux servers with cPanel.-
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Migrating hosting environment from one older major version of the OS to a newer version
We can help you keep your hosting services running in an up-to-date OS environment via control panel migration. This only applies to migrations that are within Net Logistics’ infrastructure and assistance is provided on a case-by-case basis.-
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Server migration within Net Logistics
Assistance on migrating a virtualised server instance from one physical node to another may be given, provided the virtualisation layer of both nodes is maintained by Net Logistics and both are using the same virtualisation software. This may be required if the client wishes to upgrade to better hardware or in the event of hardware failure.-
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Automatic server image backup
Server image backups provides more effective and efficient disaster recovery. Please note all automatic server image backups performed by Net Logistics are done as a courtesy and are for Net Logistics’ for internal use only.-
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Remote hands
We can send technicians to the data centre to perform certain maintenance tasks on your behalf. An extra fee will apply for this.-
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Third-party software installation
Installation of any software that is not supported or provided by Net Logistics.-
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Coding/scripting/web designing
Anything related to programming, coding, scripting, web developing is not supported by Net Logistics.-
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Database administration
Database administration encompasses a wide range of tasks that are related to a database. Due to this reason, we currently do not offer this service.-
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