24×7 Customer Support

A critical component in ensuring that Net Logistics provides the best possible hosting is offering powerful, effective, and efficient product support. We are very pleased to provide our clients with a wide range of product support offerings, from self-service options, through to comprehensive, issue-by-issue technical support from our courteous and experienced staff.

At Net Logistics, we offer unlimited service and support to our managed hosting clients and we prioritise based on the urgency of the support request, not your monthly spend. Our phone and ticket-based support is available 24/7/365 and we have industry leading incident response times. We endeavour to respond to support tickets within 30 minutes and aim to resolve any issues you may have within 24 hours.

Managed vs. Self-Managed

Net Logistics has recently introduced a range of self-managed dedicated servers. These packages are designed for clients who have the expertise and the desire to manage their own servers. Self-managed servers reduce our costs as the support we provide to these hosting products is limited and we do not incur other costs such as software licenses. These savings are passed directly on to our clients and as a result, they get a significant discount on their hosting.
For clients who decide to purchase server management and a control panel, Net Logistics provides the same high quality 24/7/365 phone and email support that we always have.

For further details regarding the support and services included in our Managed and Self-managed dedicated server products, please refer to the following link:
  • Australian based

    All of our servers are located in premium Australian datacentres to provide you with the best performance and lowest latency.

    Learn More
  • True 24/7 Live Support

    Our support staff are available by e-mail or telephone, 24/7, to assist you with any aspect of your hosting or domain registration.

    Get Support
  • Free Website Transfer

    Net Logistics can provide free assistance when transferring your cPanel website to our hosting services.

    Learn More
  • Best-performing Hardware

    All of our hosting products are under-pinned by the speed and reliability of the latest IBM server hardware.

    Learn More