As part of the services available in our Secure Helpdesk, the Net Logistics Knowledge Base provides a self-assistance resource for a variety of commonly-encountered issues.
The Knowledge Base is also conveniently categorised; for example, issues common to most NL accounts are kept apart from those pertaining specifically to more “advanced” solutions, such as Virtual Private and Dedicated Servers. cPanel®, cPanel®/WHM, Plesk®, and Virtuozzo Documentation Availability Your Billing Information Information on Insecure E-Mail ScriptsAccess our Knowledge Base
Our incredibly diverse selection of tutorials will help you to quickly discover the source of most e-mail configuration related issues, show how you can transfer files and access your hosting account, prior to DNS/IP address propagation, how to modify your domain name records with your domain registrar, to accomplish the task of registering nameservers, give you a great start on doing some common tasks with your new platform. E-Mail Troubleshooter Pre-IP Propagation tutorial Registering Nameservers tutorial Getting Started With Reseller/VPS
We know that providing high quality hosting requires an individual touch. Our friendly, experienced staff ensure that we consistently provide each of our clients with truly exceptional customer service and support.
Please contact us if you wish to make an inquiry regarding a new or current account, or if you need assistance with the technical features of your hosting package Within Australia:Access our Secure Helpdesk
1300 NET LOG (1300 638 564)
+61 2 9043 3968
A critical component in ensuring that Net Logistics provides the best possible hosting is offering powerful, effective, and efficient product support. We are very pleased to provide our clients with a wide range of product support offerings, from self-service options, through to comprehensive, issue-by-issue technical support from our courteous and experienced staff.
At Net Logistics, we offer unlimited service and support to our managed hosting clients and we prioritise based on the urgency of the support request, not your monthly spend. Our phone and ticket-based support is available 24/7/365 and we have industry leading incident response times. We endeavour to respond to support tickets within 30 minutes and aim to resolve any issues you may have within 24 hours.