Complaints handling policy

If you would like to lodge a complaint to Net Logistics, please email feedback@netlogistics.com.au. At Net Logistics we aim to provide an unparalleled level of service and support. If you believe these standards are not being met and would like to notify us of this, please email us on the above address. We take all feedback seriously and will aim to respond to your complaint as soon as possible. For .au further complaints and policies please also see the auDA website.

Net Logistics refund policy

Net Logistics are committed to providing an unparalleled level of service and support. In the event you are not satisfied with your order, please read below. Prior to ordering, please read our product description at www.netlogistics.com.au to help ensure you are selecting the right package. If you need help making the right decision, feel free to contact our staff, we are only too happy to help with any questions you may have.

30 day money back guarantee

If you completed your order within the last 30 days, our 30 day money back guarantee policy may apply to you. If so, please contact billing in order for us to investigate and rectify any potential issue. Please note the 30 day money back guarantee only applies for shared, reseller and vps hosting packages. It does not apply to dedicated hosting.

Cancelling hosting plans

You can cancel your hosting plan at any time by giving a minimum of 10 days notice prior to the start of the next billing period by contacting our support team. Please note that if a billing period has already been paid for, we will not offer a partial refund (the hosting account will remain active until the end of the first billing period after cancellation), subject to this refund policy and applicable laws. If you have pre-paid for multiple billing periods in advance, the remaining portion of the unused billing periods will be refunded upon cancellation. Upon cancellation, we will send you a cancellation confirmation email. Please do not consider your hosting account cancelled until you receive this email. The standard billing period is monthly – commencing from the day you first ordered the hosting plan and renewing every month thereafter until cancelled. For example, if you ordered a hosting account on the 16th, your billing period will be from the 16th to 15th of each month after that until cancelled. Other billing periods may apply to you, depending on what hosting plan you purchased and your hosting agreement with us – please contact us if you would like further information about the billing period that applies to you.

Domain name refund policy

Subject to this refund policy and applicable law, no refunds or changes will be given on domain name registrations/transfers/renewals. This is due to the non-refundable registry costs incurred by us at the time of processing your order. It is important that you check the spelling of the domain name you wish to register on the registration form as we are unable to give refunds even if you misspell the domain name you wish to register.